Become a Helper Solution Provider (HSP) Terms are in addition to the Terms in our Terms of Website Use, and Service Terms (ST) which by this reference are incorporated into and made part of as if fully written herein. Definitions and shorthand references used in the Terms are used in these HSP. If there shall be any conflict, ambiguity or inconsistency between the Terms, the ST and these HSP, these HSP shall control.

1. INTRODUCTION

There are two types of Service that Service Providers may “opt-in” to make available through the Website and provide: (1) Labor Service, which cannot include transportation, and (2) Full Moving Service for local moves which includes transportation. Labor Service and Full Moving Service are referred to jointly as “Service”.

You must submit an application and register an account with Helper Solutions to be eligible to advertise your Labor and/or Full Moving Services in the Helper Solutions marketplace and to perform Labor and/or Full Moving Services for Customers. By submitting the application and/or registering an account with Helper Solutions, you are 1 -advertising as an independent company whose information is listed within the Helper Solutions marketplace. If at any time you do not agree with all these HSP discontinue using the Website and Website Services immediately; and representing and warranting that you: (1-a) are authorized by the United States Department of Transportation and/or any of the United States or their subdivisions (1-b) to perform Services as advertised through the Website;You are (2) , in compliance with and shall at all times remain and comply with all valid laws, Bookings, rules, regulations and other requirements of any federal, state, or local authority having jurisdiction over you or the provision of Service (“All Laws” or “Laws”); (3) Shall maintain all equipment used to perform Full Moving Services (“equipment”) with proper and valid plates, permits, licenses, fuel tax receipts, etc., and shall keep and maintain all records prescribed by Laws, including but not limited to, records of all drivers, logs, and vehicle maintenance reports; (4) Shall be solely and fully accountable for all persons who perform Service (“All Personnel” or “Service Provider Personnel”) remaining in compliance with All Laws that apply to them and following commercial best practices in the selection and retention of All Personnel; (5) Have insurance for Workers’ Compensation in an amount equal to or greater than required by your domicile State, and such General (including property damage) and Automobile liability insurance in amounts required by all current l Laws, all providing coverage on a per occurrence basis; (6) Are in good standing in your State of domicile; (7) Remain free and authorized to enter into and advertise and provide Service without violating the terms of any agreement(s) to which you are a party; and that (8) You shall maintain all the aforesaid authorization(s), compliances, maintenance, accountability, insurances, good standing and freedom and authority to advertise and provide Service.

When you provide Labor Service providing any transportation or assistance with any transportation using trucks or any vehicles of any kind will be a violation of these HSP and will be grounds for deactivation of Your account and services
As a Labor Service Provider you are not allowed to work as an employee for any other Labor Service Provider. However, shared crew members are allowed.
Helper Solutions currently does not require all Service Providers to pass criminal background checks, drug testing or credit checks, but a Service Provider must be willing to conduct these checks upon request when required by Customers or Laws. There are also specific “opt in” programs within Helper Solutions which require participating Service Providers to pass criminal background checks and adhere to certain other qualifications. More detailed information about these programs are in Sections Drug and Alcohol Testing & Criminal Records & Background Checks below and in your Service Provider account.

2. REGISTRATION

Helper Solutions, at its sole discretion may or may not approve you to become a Service Provider. When Your account application has been approved or refused, you will be notified via electronic mail of the status of the application. Once Your account has been approved, you will have an opportunity to enter and update all pertinent information; including but not limited to business information, an IRS W-9 form, prices, availability, etc. Should Your account be approved but you violate any HSP, Helper Solutions reserves the right to deactivate Your account. You may choose to deactivate Your account on the Website by clicking on the Account Status tab on Your account and choosing the “Deactivate your account” link or by emailing our support@Helper Solutions.com.

3. CONTENT

As a Service Provider you may elect to enter in Your account information regarding and relating to your business, you may upload documents and/or pictures affiliated with your business including but not be limited to documents and/or photos of your business, regulatory license(s), commercial insurance, Service and rate information (See Section 6, below) workers’ compensation policy and company uniforms (collectively referred to as Your Content). By agreeing to these HSP, you grant Helper Solutions the absolute right to share and post Your Content on the Site and with any User, Customer, partner and/or affiliate of Helper Solutions. Your Content published on Helper Solutions is strictly your responsibility. Helper Solutions does not screen, support or endorse any of Your Content. However, Helper Solutions does reserve the right to delete Your Content and any information or links that it feels violate these HSP, or takes advantage of any Helper Solutions User, Customer, affiliate, and/or partner. Helper Solutions is also not responsible for any content or information of third-party websites or services listed, since third-party websites and services do not operate under these HSP. Any agreements made through or with a third-party service are strictly between the Service Provider and that service. You agree that any misinformation, damage, or loss caused by any third-party services is not the responsibility of Helper Solutions and is not Helper Solutions’s responsibility to resolve. Helper Service Provider also agrees that Helper Solutions is not responsible for any loss or damage you may suffer from any information posted or promised by, or any content/communication created by any Service Provider, User, Customer, affiliates and/or partners of Helper Solutions.

4. Bookings

Upon selecting a Service Provider, a Customer enters the date, time and description of the Labor Service or Full Moving Service (collectively “Booking”) they wish to procure. A Booking may go longer or shorter than the specifications listed. Once a Booking has been placed, you will receive notification of the Booking via electronic mail and text messages (if you have set up text messaging notifications) to the phone number listed in Your account. You agree to contact the customer to confirm the details of the Booking both when it is booked and between twenty-four (24) and forty-eight (48) hours before the scheduled Service start time. A Service Provider has 24 hours to accept or reject an Booking. If you do not reply within the 24 hours you will receive another email notification and a 24-hour grace period to respond to the Booking. If you indicate you can offer same day and/or next day service you must respond to a Booking notification 2 hours in advance of the requested start time or within 24 hours, whichever is sooner. If you ignore and/or fail to respond to a Booking notification, your account may be deactivated and the Booking will be re-routed to a different Service Provider in the market area.

Upon accepting an Booking, you agree to agree to all terms of Service requested, including the date of Service, time of arrival, number of helpers, number of hours [see section 6 on overtime and refund policies] and the specified Service listed in the Booking description from the Customer. Failing to accommodate all terms of Service requested is grounds for deactivation of Your account.

5. AVAILABILITY

You shall regularly update the Availability tab on Your account. Though you may change your availability at any time after logging into Your account, you agree to be available for Service during the time listed on the Availability page. Preferences for next or same day Bookings must also be listed in Your account. Failure to consistently not be available for Service or completion of Bookings may result in the deactivation of Your account..

6. RATES, PAYMENT AND FEES

You shall enter all information pertinent to your Service(s) and your rates and charges in Your account. This shall include all information regarding any distinction on Service provided and all costs associated with such Service. You will have an option to enter your flat rates, travel fees, area coverage, refund, additional hour rates, rates for same day & next day Bookings, working over pre-booked times, equipment fees, etc., in Your account. Although not all service options are mandatory, Service Providers must list their rates for Service in Booking to be listed on the site. To determine travel fees by miles, Helper Solutions uses Google Maps to determine the actual driving mileage between two locations (from the Service Providers business address to the center of the Customer’s zip codes). In the rare case that we cannot determine the driving mileage we calculate the distance simply as the shortest distance between two points on the map. When the job is a local move (when the Customer’s locations are within 100 miles of each other) no additional travel fees will be added as you are charging for the time it takes to drive to the Customer’s second location. Two (2) hours of Service will be the minimum for which each Service Provider can contract for Service.

Service Providers will have an opportunity to list a flat rate for each two (2), three (3) or four (4) hours of Service for a minimum of $15 per person, per hour.

For any hours over the pre-booked time, a default option that you do not provide such Service will be automatically selected for you. But should you elect to provide time beyond the pre-booked hours and/or provide Service beyond what was originally booked by a Customer, you are agreeing to that availability on every Booking in circumstances where more time is needed. Additional hours will be calculated at 30 minute increment of the hourly rate that the Booking was booked under.

Options for refund policy are listed in Your account. It is your responsibility to make clear what your refund policy is in Your account. Should you elect that you do offer refunds for unused time, you are agreeing to refund Customers on every Booking when a Customer requests a refund for the unused time.

To determine fees for “flights of stairs”, please note that Helper Solutions defines a “flight of stairs” as four or more steps between floors. Stairs are still considered “one flight” if the steps are interrupted by a landing and continue to lead you to the next floor of the building. Our representatives keep this definition in mind at the time of booking when gathering details from Customers. Helper Solutions’ policy is that the first flight of stairs on a Booking is always free or the first 2 interior flights within dwelling is free . For all flights after that the Service Provider has the option to charge extra, regardless of whether the additional flights are at the initial location or subsequent locations.

7. CANCELLATION FEES AND PAYMENTS

The following policies apply to fees for Booking cancellation:

If a Customer cancels or reschedules and Booking with more than 24 hours’ notice, you may not charge a cancellation fee. You also may not charge a cancellation fee when a Customer cancels a Booking due to inability to contact you or when you fail to show up during designated start time.

If a Customer cancels or reschedules a Booking less than twenty-four (24) hours but more than 8 hour before scheduled Service start time, you may charge a cancellation fee of 1 hour charge at your standard hourly Labor Service rate. If a Customer cancels a Booking with less than 8 hour’s notice, you may charge a cancellation fee of a 2-hour charge at your standard hourly Labor Service rate.

If you arrive at a job site during the scheduled Service start time and a Customer is not present you will be on the clock and can charge for wait time as soon as you complete calls to the Customer and HELPER SOLUTIONS.

If a Customer is running late and is not ready for Service at the scheduled Service start time, you must give the Customer the option to cancel the Service Booking and pay the less-than-8-hour notice 2-hour cancellation fee or to have you wait on the clock for at least the amount of time you were booked for.

If you cannot contact a Customer and it is after the scheduled Service start time, you can leave after confirming with our support Helper Solutions team and charge a less-than-8 hour notice cancellation fee.

If there is a dispute regarding cancellation fees owed, you must be able to show proof via emails and/or phone records that you confirmed the Booking both when it was booked and between twenty-four (24) and forty-eight (48) hours before the scheduled Service start time and that you attempted to contact the Customer.

When you do arrive at the scheduled Service start time but with less crew members than promised, you must pro-rate the labor charges and travel fees based on the rates in the Booking instead of your normal rate for the smaller-sized crew.

If a cancellation fee applies, Helper Solutions will retain ten (20) percent of the total cancellation fee as its fee.

 

Payments:

Helper Solutions processes payments from Customers to Service Providers by ACH deposit or paper check. By using the Website you agree that the bank account or mailing address listed in Your account is the correct one to send payment to. Helper Solutions is not responsible for payments that are lost due
to incorrect payment information. Once a Booking has been completed, Customers can authorize Helper Solutions to transfer payment to you by either calling or texting the Payment Release Line at the end of each Booking, or by signing off on your paperwork/invoice showing hours completed. If we are unable to collect payment from a Customer your sole remedy is against that Customer. Helper Solutions provides an IRS 1099-K form to you for each calendar year showing the dollar amount paid to you that was processed through the Site during such calendar year. You agree and consent to receive the 1099-K form electronically

Fees:

Helper Solutions’ fees vary depending on the Booking type and coverage level provided by Helper Solutions to you on each Booking. You hereby authorize Helper Solutions to withhold these fees once a Customer confirms a Booking was successfully completed and authorizes Helper Solutions to transfer payment for Service to you.

Disputes: All communication regarding disputed payments and cancellation fees must be submitted in writing using one of the methods below: Email: support@Helper Solutions.com

8 ELECTRONIC DELIVERY OF COMMUNICATIONS

Helper Solutions’ fees vary depending on the Booking type and coverage level provided by Helper Solutions to you on each Booking. You hereby authorize Helper Solutions to withhold these fees once a Customer confirms a Booking was successfully completed and authorizes Helper Solutions to transfer payment for Service to you.

Disputes: All communication regarding disputed payments and cancellation fees must be submitted in writing using one of the methods below: Email: support@Helper Solutions.com

10. PRIVACY AND INFORMATION DISCLOSURE

Helper Solutions provides its Users with a Privacy Policy

11. CONDUCT

As a Service Provider with Helper Solutions you agree not to publish, email other users, or in any other way make available for public viewing, content that is:

Unlawful
Malicious
Disruptive
Offensive
Defamatory
Pornographic
Indecent
Inappropriate
Degrading
Discriminatory against: age, sex, gender, sexual orientation, disability, religion, ethnicity or race
Violates federal, state, and local law
Misrepresenting
Deceitful

Threatening to Helper Solutions, its employees, its Users, customers, affiliates and/or partners.

You also agree not to use our database for: improper solicitation or to advertise for any illegal services for your own or any third party, implanting or creating computer viruses, or controlled interruption to our server or information provided to and by Helper Solutions.

Furthermore, you agree not to commit forgery, harass Helper Solutions, its employees, customers, or users, or attempt to acquire information only provided to Helper Solutions administration by any means. A violation of any of the aforementioned is grounds for immediate deactivation of your account and grounds for criminal charges.

12. NO SPAM POLICY

As a Service Provider with Helper Solutions you agree not to use any personal information such as a User’s name, phone number, and/or email address acquired through Helper Solutions for spamming purposes. Distribution of any such information without the prior written consent of Helper Solutions is strictly forbidden.

13. LIMITATIONS

As a Service Provider with Helper Solutions you agree that Helper Solutions.com can at any time enforce limitations of any rightful kind upon its users. In no event will Helper Solutions be liable to you for any lost profits, lost savings or incidental, indirect, special or consequential damages, arising out of your use or inability to use the services or the breach of this agreement, even if advised of the possibility of such damages.

14. ACCESS TO THE SERVICE

Helper Solutions welcomes any company to sign up on its website at https://www.Helper Solutions.com to provide moving labor service. Helper Solutions provides you limited access to our database in Booking to promote and advertise your services.

15. At no time does Helper Solutions offer administrative access to its Service Providers. Helper Solutions does not allow its Service Providers to provide outside links and or phone numbers with the purpose of further advertising oneself commercially or circumventing the Helper Solutions service via available description fields. Service Providers are allowed to link Helper Solutions in your own websites or services, as long as you are not providing harmful or malicious information about Helper Solutions, or its employees, partners or services.

16. TERMINATION OF SERVICE

Helper Solutions reserves the right to remove any account from its site by deleting such account and blocking IP address for any reasons that it feels is necessary.

As a Service Provider with Helper Solutions you agree and understand that if at any time you are found to be abusing, or in violation of the Terms of Use, Privacy Policy, or Laws, Helper Solutions is able to remove you from the site, by deleting your account, blocking your IP address, and any other means necessary to prevent you from performing the same acts.

17. PROPRIETARY RIGHTS

All content, material, and images uploaded to Helper Solutions by Helper Solutions employees is copyrighted. Service Provider agrees not to misuse any of this content for your own purposes other than to advertise the services of Helper Solutions.com. Although Helper Solutions.com does not authenticate any content published by its Users, you agree not to misuse any content that is provided by Helper Solutions.com Users, either. Service Provider also agrees not to use any information provided on Helper Solutions.com for any use other than acquiring a Customer on Helper Solutions.com.

18. DISCLAIMER OF WARRANTIES

As a Service Provider with Helper Solutions you agree that Helper Solutions is not responsible for any complaints you may have with other Users or Service Providers. Helper Solutions is not responsible for providing you with business, or quality work. Helper Solutions is strictly a database of Service Providers. Any Labor or Full Moving Service you offer to a Customer is provided under a contract between you and that Customer. Helper Solutions is just a means to find that Customer. We are not a staffing agency, representative, provider, contractor, or employer to any Service Provider. By advertising your Labor or Full Moving Service on Helper Solutions, you are agreeing to represent yourself properly, and perform the Service you provide correctly. By accepting a Booking through Helper Solutions, you are agreeing that any issues regarding the quality or work performance by you are to be resolved between yourself and the Customer. Helper Solutions is not legally responsible for settling or being involved in any disputes you may have with another User or Customer. By using Helper Solutions services, you are agreeing that any contracts made by you through Helper Solutions, are solely the responsibility of yourself and the Customer involved.

19. INDEMNITY

As a Service Provider with Helper Solutions you agree not to hold Helper Solutions, its employees, Users, Customers, partners and/or affiliates liable for any injuries suffered by you or your crew members during the execution of an Booking. Service Provider agrees that you cannot hold Helper Solutions, or its employees responsible for any loss or damages you may incur while using services on Helper Solutions, or any third party services advertised.

20. DRUG AND ALCOHOL TESTING

As a Service Provider with Helper Solutions, you agree that you and All Personnel will be free of any alcohol or drugs while performing Service for a Customer. There are specific “opt in” programs within Helper Solutions which require All Personnel to pass Drug Testing and adhere to certain qualifications required by Customers or Laws. More detailed information about these programs will be made available in Your account.

20.1 If a Service Provider accepts a Booking on which a Customer or Laws require(s) drug-tested Service Provider Personnel, only Service Provider Personnel for whom Service Provider has submitted proof of passing a drug test may be sent for those Bookings.

20.1.1 Any falsification of drug-testing proof or sending non-tested Service Provider Personnel to perform Service on a Booking that requires drug-testing will be grounds for immediate deactivation of Your account.

20.2 Helper Solutions reserves the right to randomly audit employees on any Booking requiring drug tested Service Provider Personnel.

20.3 If anything occurs that could jeopardize the drug test status of any Service Provider Personnel, you must notify Helper Solutions immediately. All Personnel whose drug test status is in jeopardy must either pass a new drug test or be removed from providing Service on Bookings on which a Customer or law requires drug-testing .
20.3.1 Helper Solutions also reserves the right to randomly require Service Provider Personnel to resubmit new drug tests at any time in Booking to provide Service

20.3.2 All Personnel must pass new drug tests periodically to provide Service on Bookings that require drug-tested Service Provider Personnel.

21. CRIMINAL RECORDS & BACKGROUND CHECKS

By becoming a Service Provider on the Helper Solutions marketplace you agree that you and All Personnel have not been accused or found guilty of any federal, state, or foreign criminal activity including but not limited to: any felony theft, assault, battery, stalking, any type of sexual misconduct, rape, pedophilia, etc. False representation regarding these issues may result in immediate removal from the marketplace and criminal charges. Helper Solutions maintains the right to run background checks on any/all of Service Provider and any Service Provider Personnel of companies listed as Service Providers.

21.1 If Service Provider accepts a Booking on which a Customer or Laws require(s) background checked employees, only Service Provider Personnel for whom you have proof of passing background check may be sent to provide Service on those Bookings.

21.1.1 Any falsification of background check proof will be grounds for immediate removal from Helper Solutions.

21.2 Helper Solutions reserves the right to randomly audit All Personnel on any Booking requiring background checked personnel.

21.2.1 Helper Solutions reserves the right to suspend or remove Service Providers from the marketplace for sending non-background checked Service Provider Personnel to provide Service on a Booking requiring background checked personnel.

21.3 If anything occurs that could jeopardize Service Provider Personnels’ background status, Helper Solutions must be notified immediately. Service Provider Personnel whose background checks are in jeopardy must either pass a new background check or be removed from providing Service.

21.3.1 Helper Solutions also reserves the right to randomly require All Personnel to resubmit new background checks at any time in Booking to stay in the program

21.3.2 Service Provider Personnel must pass new background checks periodically to be eligible to provide Service(s) on Bookings.

22. ALLEGED THEFT CLAIMS

All Service Providers are required to submit to the following procedures in the event a Customer claims missing items while the Service Provider’s Personnel were on site:

22.1 Service Provider must update their Service Provider Personnel list with names, photos and email addresses for All Personnel that were working for the Service Provider or who were recently terminated or quit.

22.2 Service Provider must send a picture of a photo ID for All Personnel that were on the Booking where the missing items were reported.

22.3 Service Provider must begin a background check on All Personnel that were on the Booking where the missing items were reported. New background checks must be completed if the current background check is greater than three years old.

22.4 These tasks must be completed within five days from the time when the Service Provider receives the initial complaint/claim email sent by the Helper Solutions Claims Department. Failure to complete these tasks within the allotted time frame will result in your account being deactivated until the tasks are completed in full.

22.5 Service Provider must work cooperatively and in a timely manner with the claim representative when missing/lost items are claimed. Service Providers are responsible without limit for any reimbursement of losses incurred due to lost/missing items. Helper Solutions encourages Service Providers to help resolve lost/missing item issues with Customers in Booking to prevent claims from being filed through Helper Solutions.

23. LICENSE AND INSURANCE

All Service Providers are required to have all appropriate licenses and/or insurance as required by Laws. Service Providers must be able to produce copies of any license and insurance information that is listed on the site. Failure to be able to provide proof of listed license, insurance or offering Service that the Service Provider doesn’t carry proper licenses for is grounds for removal from Helper Solutions. All commercial liability policies should now include Helper Solutions as an additional insured. Starting January 31st, 2018 all Helpers who currently have Elite Status do not need to adjust their insurance policy until their renewal date. All future Elite Mover applications and renewals will require Helper Solutions as an additional insured on commercial liability policies.

24. VIOLATION OF TERMS AND DAMAGES

As a Service Provider with Helper Solutions you agree and understand that, because damages are often difficult to quantify, if it becomes necessary for Helper Solutions to pursue legal action to enforce these HSP, you agree to pay Helper Solutions’s actual damages, to the extent such actual damages can be reasonably calculated.